Terms and Conditions

The general sales conditions detailed below govern the relationships between users and customers of the Tropikus Mobiliário website. These general conditions of sale are the only ones applicable and replace all other conditions, except for a preliminary, express and written exemption. These modifications can be enforced as soon as they are posted online and cannot be applied to previously concluded contracts. Each purchase on the site is governed by the general conditions applicable on the date of order. Placing an order implies full and unreserved acceptance by the buyer of these general conditions of sale.

The sale of the item(s) online does not effectively guarantee the existence of stock available at the time of purchase in real time and, given the fact that a portion of our items are produced in-house, we appreciate your understanding regarding the delivery time.
If the desired item(s) is not available, whether permanent or temporary, and whose delivery forecast exceeds the time referenced in the online store, Tropikus Mobiliário will immediately proceed with the communication with the customer, via telephone or electronic contact, indicating the expected date for the respective delivery forecast. According to the information provided, it will be up to the customer to decide whether to stay or cancel the respective purchase.

The item(s) will be shipped on the working day after production, with a delivery forecast for Mainland Portugal of 60 working days, carried out by Tropikus Mobiliário. With regard to international shipping, additional packaging is mandatory at a cost of €65, the reception time is dependent on the region and country, whose time window ranges from 60 to 120 working days.
The customer has the possibility of obtaining the item(s) in our facilities, being fully responsible for it.

The delivery of the item(s) will be carried out at the address indicated at the time of purchase. In the event that delivery does not take place, given the absence of someone responsible for receiving it, due to the characteristics of the place of delivery or even, due to the volume and weight of the order, the carrier will issue a notice or contact you to coordinate the day and time of the new delivery.

If delivery on the agreed date or address is not possible in advance, the customer must notify Tropikus Mobiliário as soon as possible in order to establish a new delivery agreement.

In case the order is returned to Tropikus Mobiliário, for reasons that have not allowed its delivery – absence at the address, lack of collection, insufficient/incorrect address or others that are verified by the customer’s error – the Tropikus Mobiliário is not responsible for reshipment costs. The fees and costs for reshipping the item(s) are applied to the customer, on the second shipping/delivery attempt.

In order to carry out purchases through our online store and, after selecting the desired item(s), Tropikus Mobiliário does not require the customer to register prior and mandatory, which does not imply the need to fill in the form available at the checkout of the cart and the express acceptance of the present legal information, available for consultation on the tropikusmobiliario.pt website.

To optimize security, all purchase transactions are carried out within a strict framework of confidentiality and encryption in accordance with the SSL protocol.

If in the long term the customer intends to make more purchases in our online store, he can choose the option “Create an account”, associating a password to the email indicated on that form, which will allow, in addition to saving billing, shipping and contact data, for future purchases, to create an account with the combination of said credentials.

Our Online Store supports the following online payment methods:

• Bank transfer

The prices of the items in the online store are those stipulated at all times (except for typographical errors).

The total amount payable for the order covers the sum of the value of the item(s) with additional services (if any) and delivery fee and will be partially charged 20% of the total amount upon payment through the website.

Tropikus Mobiliário undertakes to make every effort to minimize errors in the price list of our items, however, in the event of an incorrect price(s) of the item(s)( s) ordered, Tropikus Mobiliário will inform the customer as soon as possible, leaving it to the customer to decide whether to cancel or adjust the total amount of the respective purchase, if the price is higher. If the price of the product is lower than the advertised price, Tropikus Mobiliário will refund the difference.

If it is impossible to contact the customer, Tropikus Mobiliário reserves the right to cancel the order, the customer being refunded in full of the amount paid, not being entitled to any type of compensation for the cancellation.

Tropikus Mobiliário declines any obligation to supply item(s) whose price is found to be incorrect, due to obvious and unequivocal error and, even if the Shipping Confirmation has been carried out.

With the exception of the previously established clauses, the price(s) of the item(s) may be changed at any time, without the need for prior notice and, without the changes affecting the orders for which Tropikus Mobiliário has already sent an Order Confirmation.

In case of suspected fraud in the payment process, Tropikus Mobiliário reserves the right to postpone the order, until the suspicion is clarified.

Tropikus Mobiliário reserves the right to modify at any time the information and commercial offer presented on: Products, prices, promotions, commercial conditions and services.

Every effort has been made to ensure that the information presented in our online store is free of typographical errors and whenever these occur, Tropikus Mobiliário will correct them as soon as possible.

If you are not satisfied with your order or if the item(s) is defective, the customer may exchange or return the item(s) within 15 days, counting from the day in which you acquire physical possession of the item(s).

Obligatorily, the item(s) must be in the same original conditions in which it was sold, with no sign of misuse, in original packaging (if any) and accompanied by all the accessories that make it up (if any), as well as, accompanied by the invoice proving the purchase of the respective item(s) purchased in our online store.

Additionally, the right to exchange and return are excluded from the item(s) specially made to measure or clearly customized according to the customer’s specifications.

To activate the free right of termination, the customer must previously communicate to Tropikus Mobiliário, before the end of the period defined above in this pre-contractual information, his decision, by means of an unequivocal statement (for example , via email), via email info@tropikusmobiliario.pt or by contacting +351 916 014 389.

The article(s) will be checked upon arrival at our physical store and only those who comply with the return conditions will be accepted for exchange or return.

The customer will only be refunded after validating that the item(s) is in the same original conditions in which it was sold and, fulfilling all the requirements mentioned in the Exchange and Returns condition, being advisable to the customer, to be careful with the item(s) while they are in your possession.

Shipping costs will not be refunded on the returned item(s), as well as in the case of returns in which the product has not yet been shipped, fees for refunding the amount will be applied to the customer.

Tropikus Mobiliário may, at any time and without prior notice, change the presentation and configuration of the website, as well as the present conditions or, where applicable, introduce new conditions of use by means of the respective publication on the website, so that they can be known by the user when accessing the website and before using it.

The use of the website, once the applicable changes have been made, will mean acceptance by the user of the aforementioned modified conditions.